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- User Satisfaction and Local Government Service Provision: A national survey
User Satisfaction and Local Government Service Provision: A national survey
| Published | 23 October 2006 |
|---|---|
| Type(s) | Research and statistics, Reports and summaries |
| Site | Local government |
| Product code | 06 LGSRU 04032 |
| Price | Free |
Summary
Increasing the involvement of local people in local government is a major part of the government's modernisation agenda. An understanding of user needs, levels of satisfaction and how to enhance it are essential to meet this objective. This national survey of user satisfaction with local government services lends itself to this process. The survey also measures how informed local residents feel about a range of issues relating to their local council, their level of contact with their council and their broader interest in local governance issues. Survey results also assisted the development of the BVPI User Satisfaction Survey 2006/07.
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