The Role of Staff in Delivering High Quality Public Services

Published	5 April 2004
Type(s)	Research and statistics, Reports and summaries
Site	Local government
ISBN	1 85112 702 X
Price	£14.00 (free to download below)

Summary

This research report sets out:

to provide detailed information on how local authorities are involving staff in decisions relating to the delivery of high quality local government services;
to provide detailed information on the way in which local authorities are handling workforce matters during contracting; and
to consider the emerging outcomes relating to changing management practices in relation to both of the above areas.

A summary report is also available via the link on the right.

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