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• National Evaluation of Local Public Service Agreements: Final Report

Local government

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Summary

This 4 year study found that Local Public Service Agreements led to improved working practices, new initiatives and wider change in local authorities. There were significant improvements in some of the targeted service areas - often judged sustainable beyond the agreement period - and many targets were exceeded.

A 'pump priming' grant and the prospect of reward aided target achievement, but other key success factors were a clear delivery plan, good performance management and targets which reflected local priorities.

A second round of agreements saw further improvements in target setting, data management and partnership working.

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• National Evaluation of Local Public Service Agreements: Final Report
  PDF, 1466 kb , 160 pages
• National Evaluation of Local Public Service Agreements: Final Report
  MS Word, 723 kb , 179 pages
• National Evaluation of Local Public Service Agreements: Summary of Final Report
  PDF, 122 kb , 16 pages
• National Evaluation of Local Public Service Agreements: Summary of Final Report
  MS Word, 97 kb , 17 pages
• National Evaluation of Local Public Service Agreements: Appendices
  PDF, 725 kb , 37 pages
• National Evaluation of Local Public Service Agreements: Appendices
  MS Word, 551 kb , 38 pages

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