The Role of Frontline Staff in Service Innovation and Improvement: Local Authorities and their Engagement in the Beacon Scheme - Executive Summary

Published	22 November 2007
Type(s)	Reports and summaries, Research and statistics
Site	Local government
Product code	07 LGSRU 04847/a
Price	Free

Summary

Sustainable organizational improvement has been shown to occur where there is cultural change affecting behaviours and attitudes and cultural factors are arguably best assessed by researching staff views and behaviours directly. This Executive Summary presents the main findings from analysis of the relationship between authorities' levels of engagement with the Beacon Scheme and employee attitudes at the front-line of council services. The main findings here support the contention that the Beacon Scheme is associated with favourable organisational outcomes.

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The Role of Frontline Staff in Service Innovation and Improvement: Local Authorities and their Engagement in the Beacon Scheme - Executive Summary
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