Housing
Expanding Choice, Addressing Need

Expanding Choice, Addressing Need

Published 20 March 2008
Type(s) Good practice and guidance
Site Housing
Product code 07HHS05160
Price Free

Summary

This document outlines a new vision for the provision of housing advice in England. The Enhanced Housing Options Approach takes as its core values the principles of choice, empowerment, and excellent customer service.

Based on an holistic assessment of a customer's circumstances, service providers using this approach provide customers with personalised housing options advice, working in partnership with supporting services - such as providers of employment and benefits advice - to tackle the root causes of housing need.

The document also contains details of two Pathfinder programmes, and invites bids from interested local authorities (see Enhanced Housing Options Trailblazer Programmes - Expressions of Interest Form below).

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