A selection of images representing communities.
| Published | 8 January 2002 |
|---|---|
| Type(s) | Good practice and guidance |
| Site | Housing |
| ISBN | 185112523X |
| Price | £10.00 (free to download below) |
The purpose of this guidance is to advise on good practice in relation to the management and delivery of housing repairs while emphasising the legal obligations and suggesting appropriate responses where there are threats of litigation.
A high quality repairs service is a key element in the provision of good quality rented housing. Also it is an essential element in achieving high levels of tenant satisfaction, improving the landlord and tenant relationship and protecting health and safety.
A number of local authorities and other landlords have an excellent record in the provision of housing repairs service, but there is scope for improvements, in some cases significant, by many others.
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