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• A Better Deal for Tenants: Your Right to Repair

Housing

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Summary

As part of the Citizen's Charter scheme, a Right to Repair scheme was introduced for council tenants from 1 April 1994.

The Right to Repair is a scheme for council tenants. It will make sure that certain small urgent repairs which might affect your health, safety or security, are done quickly and easily. Councils will be told by law to carry out these repairs within a certain time.

If the council doesn't do your repair in time, you can tell it to get another contractor instead. If the second contractor doesn't do the repair in time, the council will pay you compensation. The council will tell you what repairs come under the new scheme and how long it has to carry them out. Repair times vary depending on the type of repair. For example, if your toilet isn't flushing, the council usually has one working day to come and repair it. It has three working days to mend a loose bannister rail and seven working days to mend a broken extractor fan in your bathroom or kitchen.

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• A Better Deal for Tenants: Your Right to Repair
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