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• Getting it right, and righting the wrongs - Practitioners' Toolkit

Communities and neighbourhoods

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Summary

This toolkit is intended to be a practical aid to help councils work with customers and other partners to identify key issues for improvement in both their service provision and systems of redress. Within the toolkit, a self assessment and improvement tool has been developed for each of three core themes:

• creating a service and remedy pledge
• the importance of the frontline, and
• making partnerships work for the benefit of the customer

The findings and recommendations in this report are those of the consultant authors and do not necessarily represent the views or proposed policies of Communities and Local Government.

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• Getting it right, and righting the wrongs - Practitioners' Toolkit
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Related publications

• Getting it right, and righting the wrongs

  • Published: 17 June 2009
  • Site: Communities and neighbourhoods

• Getting it right, and righting the wrongs - Practitioners' Toolkit pilot programme

  • Published: 30 June 2009
  • Site: Communities and neighbourhoods