Communities and Local Government
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- Getting it right, and righting the wrongs
Getting it right, and righting the wrongs
| Published | 17 June 2009 |
|---|---|
| Type(s) | Reports and summaries |
| Site | Communities and neighbourhoods |
| ISBN | 9781409815181 |
| Price | Free |
Summary
In Communities in control: real people, real power the Secretary of State for Communities and Local Government promised to commission a review into redress for citizens when their council services fail to meet agreed standards. David Cook, Chief Executive of Kettering Borough Council, chaired this independent review and looked at the experience of service and redress provision from the customer's viewpoint. In particular the Review looked at how a customer-focused approach can be embedded in the culture of local service providers, to ensure services deliver first time as well as deal better with complaints.
The findings and recommendations in this report are those of the consultant authors and do not necessarily represent the views or proposed policies of Communities and Local Government.
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Getting it right, and righting the wrongs
PDF, 1709 kb , 64 pages
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Alternative formats
If you require this publication in an alternative format (eg Braille or audio) please email alternativeformats@communities.gsi.gov.uk quoting the title and product code/ISBN of the publication, and your address and telephone number.Related publications
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Getting it right, and righting the wrongs - Practitioners' Toolkit
- Published: 17 June 2009
- Site: Communities and neighbourhoods
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Getting it right, and righting the wrongs - Practitioners' Toolkit pilot programme
- Published: 30 June 2009
- Site: Communities and neighbourhoods
