Communities and Local Government

• Local government
• Local and regional government research
• Service delivery and improvement
• User Satisfaction

Local government

User Satisfaction

Published research into user satisfaction.

Related downloads

• Local Authorities Experience of Carrying out Best Value Surveys
  PDF, 191 kb
• Local Authorities Experience of Carrying out Best Value Surveys
  PDF, 59 kb
• User Satisfaction Performance Indicators: Guidance on Methods of Data Collection
  MS Word, 831 kb
• Appendix 1 - Example of coding framework for questionnaire
  MS Word, 555 kb
• Appendix 2 - Example of benefits questionnaire
  MS Word, 91 kb
• Appendix 3 - Example of planning questionnaire
  MS Word, 60 kb
• Appendix 4 - Example of a stratified sample
  MS Word, 281 kb
• Appendix 5 - Example of a research specification
  MS Word, 42 kb
• Appendix 6 - Glossary of research terms
  MS Word, 31 kb
• Appendix 7 - Copy of the requirements: Chapter 14 of the guidance document
  PDF, 292 kb
• Appendix 8 - Amendments to the requirements: Table of clarifications for Vol. 1
  MS Word, 21 kb
• General questionnaire
  MS Word, 121 kb
• Benefits questionnaire
  MS Word, 86 kb
• Planning questionnaire
  MS Word, 59 kb

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Related publications

• Best Value User Satisfaction Surveys 2006-07: General Survey Initial Topline Report for Single and Upper-Tier Local Authorities

  • Published: 8 February 2007
  • Site: Local government

• Perceptions of Local Government in England: Key findings from qualitative research

  • Published: 23 October 2006
  • Site: Local government

• User Satisfaction and Local Government Service Provision: A national survey

  • Published: 23 October 2006
  • Site: Local government

• Best Value User Satisfaction Surveys 2003-04: General Survey Initial Topline Report

  • Published: N/A
  • Site: Local government

• Best Value User Satisfaction Survey 2006-07: General Survey National Report

  • Published: 24 May 2007
  • Site: Local government