e-Government efficiency, support and capacity
For councils, e-Government developments are a major opportunity for achieving efficiency gains, within all service areas, and the awareness of new ways of serving customers identifies effective ways of redeploying those gains into front line services.
Local strategies and local determination of 'what fits', and how to use it are vital to success. The December 2005 Implementing Electronic Government Statements (IEG5) return from local authorities showed total expected efficiency gains from investment in local e-Government of £1.1 billion from 2004/05 to 2007/08.
Useful links
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ProductShare -
http://www.productshare.org.uk/
ProductShare provides a single point of access to some 2,000 products from local government initiatives including the National Projects, e-Innovations and regional partnerships.
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ESD Toolkit -
www.esd-toolkit.org
Provides a measurement of electronic service delivery. ESD-toolkit has been successful in helping local authorities manage their 2005 target of making 100 per cent of services electronic. It is now turning its attention to the efficiency and transformation agendas.
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Delivering efficiency in local services
Department for Communities and Local Government - improving public services through delivery and strengthening communities.
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IDeA - http://idea.gov.uk/capacitybuilding
Information and advise on skills and methods for e-programme and change management.