Communities and Local Government
A selection of images representing communities.
Direct contact 020 7944 4400- contactus@communities.gov.uk
News and events
An e-Government Truth: Potential CO2 efficiencies from online provision of local government services (17 January 2007)
This is an independent study report commissioned through the 'Connect to your Council' Take-Up Campaign, which identifies potential CO
2
efficiencies arising from increased take-up of local authority online services.
To view the report see, An e-Government Truth: Potential CO2 efficiencies from online provision of local government services .
Review of the Take-Up Campaign (20 December 2007)
According to new research, local authority websites attract nearly as many hits as major retailer Tesco.com, following the 'Connect to Your Council' publicity campaign. The report published by the Central Office of Information (COI) examines the response to the three advertising bursts of the Take-Up campaign.
For further information on the research, and to view the COI evaluation study, please see Connect to Your Council Takeup Campaign - Campaign Review and Recommendations for Future Local Authority Campaigns (Burst 1-3).
Validated Service Delivery Cost Project
The North West E-Government Group (NWeGG) and the Institute of Public Finance (IPF) will soon be delivering a short cycle Communities and Local Government funded project that will provide advice and guidance on cost allocation, commonly required as part of process improvement and channel migration initiatives. The project aims to improve the understanding of the principles and techniques of cost allocation, as well as to support consistent approaches across projects and organisations to allow for cost comparisons and benchmarking. This is a follow on project to a previous Communities and Local Government funded report published by NWeGG and IPF on indicative unit channel transaction costs available at www.bip.rcoe.gov.uk/rce/core/page.do?pageId=40124. For further information, email bip@communities.gsi.gov.uk.
Customer Journey
It remains important that local authority websites offer the best possible customer journey. Usability toolkits (www.localdirectgovhelp.info) and further guidance have been produced by the Local Directgov Programme to assist in this process and councils are encouraged to look at their services and conduct any necessary work required to ensure that citizens are not disappointed when they deep-link to a service on your website from the Directgov portal. In particular, directing citizens to a page that only includes a telephone number without any contextualised service information or interactivity should be avoided.
