A selection of images representing communities.
Since 6 April 2007, all deposits (for rent up to £25,000 per annum) taken by landlords and agents for assured shorthold tenancies (AST) in England and Wales have had to be protected by an authorised tenancy deposit scheme. (ASTs are the usual tenancies made between a private landlord and his tenants.)
To avoid disputes going to court, each scheme is supported by an alternative dispute resolution (ADR) service, whose aim is to make disputes over the repayment of the deposit faster and cheaper to resolve.
Leaflets and posters for tenants, landlords and letting agents are available on the DirectGov (external link) website.
We have introduced Home Information Packs to improve the process of buying and selling.