Complaints about the outcome of FOI requests

If you are unhappy with the outcome of your request for information, or the way we handled your request, then you have the right to ask for an internal review.

Requests made under FOIA or EIRs

For complaints about requests made under the Freedom of Information Act or the Environmental Information Regulations, write to us clearly stating the reasons for your dissatisfaction. Address your letter to:

Communities and Local Government Enquiry Service
Ashdown House
123 Victoria Street
London SW1E 6DE

Or you can email us at Contactus@communities.gsi.gov.uk

We will then review your case and let you know the outcome. If you are still dissatisfied after the review, apply directly to the Information Commissioner at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Or send an email to mail@ico.gsi.gov.uk

Our procedure for considering appeals under the FOIA is contained in more detail in the Internal Review Procedures leaflet (below). Every response we send to a request for information will include a copy of this leaflet.

Requests made under the Data Protection Act

If you have a complaint about a request for personal data, you may appeal to the Information Commissioner, as above.

General complaints

Complaints other than requests for internal reviews can also be sent to our enquiry services, as above. General complaints can also be sent to the relevant policy division (see the contact us link at the top of the page).