Communities and neighbourhoods

Communities in Control- Real power, real people - Redress review

The Empowerment White Paper 'Communities in Control: Real people, real power' announced the Government's vision for empowering communities. As part of this it set out that there would be a review into the feasibility and practicality of introducing and extending the idea of redress for citizens where services do not meet expectations. The review will also take a wider look at how the customer can really be put at the heart of local service delivery.

David Cook, Chief Executive of Kettering Borough Council has agreed to chair this review which will report in early 2009.

A Press Notice announcing further details on the review, together with further details of the cross sector membership is available via the link on the right.

We would welcome any feedback that you may have for the review, please get in contact with us by sending an e-mail to: redressreview@communities.gsi.gov.uk.

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